Shipping and Delivery Policy

GrailVault – A Trading Name of Dan Alexander Ltd

Last updated: 22 October 2026

1. Delivery Locations

GrailVault currently delivers exclusively to eligible addresses within the United Kingdom.

At present, our delivery service is restricted to mainland Great Britain (England, Scotland and Wales).

We do not currently offer delivery to Northern Ireland, the Channel Islands, the Isle of Man or international destinations.

Certain remote mainland locations may be subject to additional delivery restrictions or charges, which will be communicated before an order is completed.

We may expand our delivery coverage in the future.

2. Processing and Dispatch

We aim to process and dispatch orders as promptly as reasonably possible.

Estimated dispatch times, where applicable, will be communicated during checkout, in product information or through subsequent order communications.

Orders placed during weekends or public holidays may take longer to process.

If we anticipate a significant delay in dispatching your order, we will contact you using the details provided during checkout.

3. Delivery Services and Charges

Available delivery services and their associated charges will be displayed during checkout before payment is completed.

Delivery charges may vary depending on the size, weight, value and destination of the order.

Where appropriate, we may use tracked or insured delivery services to provide additional protection for valuable collectables.

GrailVault reserves the right to select a suitable postal or courier service for fulfilling orders, provided that the delivery arrangements meet the terms agreed at checkout.

4. Estimated Delivery Times

Delivery times are estimates unless a specific delivery date has been expressly agreed.

Actual delivery times may vary due to carrier operations, weather conditions, public holidays or other circumstances outside our reasonable control.

Where no delivery period has been agreed, we will deliver goods without undue delay and normally within 30 days of the contract being formed, unless otherwise agreed.

If delivery is significantly delayed, customers retain their rights under applicable UK consumer protection legislation.

5. Packaging and Protection

GrailVault takes particular care when preparing collectables for dispatch.

We recognise that the original packaging of Funko Pop! figures, limited editions, vaulted products and other collectables can contribute significantly to their value.

We aim to use appropriate protective packaging, including suitable outer cartons and cushioning materials, to minimise the risk of damage during transit.

While we take reasonable precautions, minor manufacturing imperfections or existing condition characteristics disclosed in the product listing should not be confused with damage occurring during delivery.

6. Responsibility During Delivery

Dan Alexander Ltd remains responsible for goods until they are delivered into the physical possession of the customer or a person nominated by the customer, in accordance with applicable UK consumer law.

Where a customer independently arranges a carrier not offered by GrailVault, different statutory provisions regarding the transfer of risk may apply.

7. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, contains incorrect products or does not arrive as expected, please contact us as soon as reasonably possible.

Email: hello@danalexanderltd.co.uk

Please include your order number, a description of the problem and photographs where available.

We may ask you to retain the original shipping carton and protective packaging while we investigate damage sustained during transit.

We will work with the relevant delivery provider where appropriate and resolve the matter in accordance with your statutory consumer rights.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details during checkout.

If you discover an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to correct the information before dispatch, although changes cannot always be guaranteed once an order has entered the delivery process.

Where additional costs arise solely because of incorrect information provided by the customer, we may seek to recover reasonable costs where legally permitted and clearly communicated.

9. International Shipping

GrailVault does not currently accept orders for delivery outside its stated UK delivery area.

International shipping may be introduced in the future, subject to applicable customs, taxation and regulatory requirements.

10. Contact Information

For questions regarding shipping, dispatch or delivery, please contact:

GrailVault
A trading name of Dan Alexander Ltd

Email: hello@danalexanderltd.co.uk
Website: https://grailvault.co.uk

Company Registration Number: 15912169
VAT Registration Number: GB497621254

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer protection legislation.